Online learning (OL) has become an important part of university education. In the past OL was applied in different universities with different forms. With rapid technological developments OL gains a new format through Internet. Students can take courses online wherever they are geographically. Therefore working people and adults can enroll in a higher education institution without time and space barriers. Like many other countries, Turkey adapted its education system to this new form. Beginning from 1980s, this system was applied through open education faculties in state universities. However as the number of foundation universities increase, OL became more common application in many programs at different levels. In this study, quality perception of online learners that enrolled in a university in Turkey will be determined and analyzed through statistical analyses.
Keywords: Education, Service Marketing, Quality, Service Quality, Online Learning